Last Updated Date: 25-12-2024

At Mr.Local, we aim to provide a seamless and reliable delivery experience. This Shipping Policy outlines the terms and conditions governing the delivery of orders placed through our platform.

1. Delivery Coverage

1.1 Service Areas:

We currently deliver to select areas within [Insert Cities/Regions].

Availability of delivery services depends on the location of the customer and the vendor.

1.2 Delivery Restrictions:

Certain locations may not be eligible for delivery due to logistical constraints.

Specific items may have delivery limitations based on vendor policies or legal regulations.

2. Delivery Timeframes

2.1 Standard Delivery:

Orders are typically delivered within 10-30 minutes depending on the distance and order volume.

2.2 Scheduled Delivery:

Customers can select a preferred delivery time during checkout, subject to vendor and delivery partner availability.

2.3 Delays:

While we strive to meet delivery timeframes, delays may occur due to factors such as traffic, weather, or high order volumes. In such cases, we will notify you promptly.

3. Delivery Fees

3.1 Fee Structure:

Delivery fees vary based on the distance, order value, and vendor-specific policies.

Applicable fees will be displayed at checkout before confirming your order.

3.2 Free Delivery:

Certain orders may qualify for free delivery based on promotions or minimum order values.

4. Delivery Process

4.1 Order Tracking:

Customers can track their orders in real time via the app.

Notifications will be sent at key stages, such as when the order is confirmed, dispatched, and delivered.

4.2 Contactless Delivery:

Contactless delivery options are available for customer safety. Specify your preference during checkout.

4.3 Delivery Issues:

If the delivery cannot be completed (e.g., incorrect address, unavailable recipient), our support team will attempt to resolve the issue. Additional charges may apply for re-delivery attempts.

5. Delivery Partners

5.1 Third-Party Partners:

Deliveries are fulfilled by trusted third-party partners.

We ensure they adhere to our service standards for quality and professionalism.

5.2 Responsibilities:

Delivery partners are responsible for ensuring timely and accurate delivery of orders.

Customers are encouraged to provide feedback on delivery performance to help us improve.

6. Undeliverable Items

6.1 Prohibited Items:

Orders containing prohibited or restricted items (e.g., alcohol, tobacco, or perishable goods where prohibited) will not be delivered.

6.2 Vendor Cancellations:

If a vendor cancels an order due to item unavailability, you will be notified promptly, and any payments will be refunded as per our Refund Policy.

7. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be effective upon posting, and we encourage users to review this policy periodically.

8. Contact Us

For questions or concerns about this Shipping Policy, please contact us:

Email: [email protected]
Phone: +91 8885433489

Thank you for choosing Mr.Local. We’re committed to delivering your orders with speed, care, and convenience!