Last Updated Date: 25-12-2024

At Mr.Local App, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our services. By using our app, you agree to this Refund Policy.

1. Eligibility for Refunds

    Refunds may be granted under the following circumstances:

    - Incorrect or damaged items delivered

    - Non-delivery of the order due to issues on our end or the vendor’s end

    - Order cancellations made before the vendor accepts the order

    - Unavailability of the ordered items

2. Non-Refundable Situations

    Refunds will not be provided in the following cases:

    - Change of mind after the order has been prepared or dispatched

    - Incorrect information provided by the user (e.g., wrong delivery address)

    - Delays caused by factors beyond our control (e.g., traffic, weather conditions)

3. Refund Process

    To request a refund, follow these steps:

    Contact our support team within 24 hours of the issue occurring via:

    Email: [email protected]

    Phone: +91 8885433489

    Provide the following details:

    - Order ID

    - Description of the issue

    - Supporting evidence (e.g., photos of damaged items, incorrect items)

    - Our team will review your request and respond within [Insert Response Time, e.g., 2 business days].

4. Refund Methods

    Approved refunds will be processed as follows:

    - For online payments: Refunds will be credited to the original payment method within [Insert Timeframe, e.g., 5-7 business days].

    - For cash on delivery (COD) payments: Refunds will be provided as account credit or through another agreed-upon method.

5. Order Cancellations

    5.1 User-Initiated Cancellations:

    Orders can be canceled only before the vendor accepts the order.

    If canceled after acceptance, no refund will be issued unless the vendor agrees to the cancellation.

    5.2 Vendor-Initiated Cancellations:

    If a vendor cancels your order, you will receive a full refund or credit.

6. Dispute Resolution

    If you are dissatisfied with our resolution, you may escalate the issue by contacting [Insert Escalation Contact Details]. We are committed to addressing disputes fairly and promptly.

7. Changes to This Refund Policy

    We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting, and we encourage users to review this policy periodically.

8. Contact Us

    For questions or concerns about this Refund Policy, please reach out to us:

    Email: [email protected]

    Phone: +91 8885433489

Thank you for choosing Mr.Local App. We are committed to ensuring your satisfaction with every order!