Last Updated Date: 25-12-2024

At Mr.Local App, we aim to provide a seamless and reliable experience for our customers and vendors. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our platform. By using our services, you agree to this Cancellation Policy.

1. User-Initiated Cancellations

    1.1 Before Vendor Acceptance:

          - Orders can be canceled at no charge before the vendor accepts the order.

    You will receive a full refund for any payments made.

    1.2 After Vendor Acceptance:

          - Once the vendor has accepted your order, cancellations may not be eligible for a refund unless the vendor agrees.

          - If the vendor approves the cancellation, any applicable refund will be processed as per the Refund Policy.

    1.3 Process for Canceling an Order:

          - Navigate to the "My Orders" section in the app.

          - Select the order you wish to cancel and click "Cancel Order."

          - Follow the on-screen prompts to confirm your cancellation.

2. Vendor-Initiated Cancellations

    - Vendors may cancel your order due to:

    - Unavailability of items

    - Operational constraints

    In such cases:

    - You will be notified promptly via the app, email, or SMS.

    - A full refund will be issued to your original payment method or account credit, as applicable.

3. Delivery Partner-Initiated Cancellations

    - Delivery partners may cancel orders due to:

    - Incorrect or incomplete delivery address

    Safety concerns or inability to contact the customer

    - In these scenarios:

    - If the issue is due to incorrect information provided by the customer, no refund will be issued.

    - If the issue arises from factors beyond the customer’s control, we will work with you to provide a suitable resolution.

4. Non-Cancellable Items

    - Certain orders may not be eligible for cancellation, including:

    - Orders for perishable items once prepared or dispatched

    - Customized or special-order items

    - Orders during peak hours or under promotional offers (specific conditions may apply)

5. Refunds for Canceled Orders

    - Refunds for eligible cancellations will be processed as per the Refund Policy:

    - For online payments: Refunds will be issued to the original payment method within [Insert Timeframe, e.g., 5-7 business days].

    - For cash on delivery (COD) payments: Refunds will be provided as account credit or another agreed method.

6. Dispute Resolution

    If you believe your order cancellation was not handled correctly, you may escalate the issue by contacting [Insert Escalation Contact Details]. We are committed to addressing disputes fairly and efficiently.

7. Changes to This Cancellation Policy

    We reserve the right to update this Cancellation Policy at any time. Changes will be effective upon posting, and we encourage users to review this policy periodically.

8. Contact Us

    For questions or concerns about this Cancellation Policy, please reach out to us:

    - Email: [email protected]
    - Phone: +91 8885433489

Thank you for choosing Mr.Local App. We appreciate your understanding and cooperation!